Showroom Tour Training
Issue Analysis: Employees will be moving into a newly redesigned office that is radically different from their old workplace. Without knowledge of the design intent and product features of the new space, they will likely not be able to use it to its fullest, or give fully informed tours to visiting clients.
Learning Objectives: Ease the transition to the new office and prepare employees to hit the ground running when the project is complete.
Audience: Commercial furniture dealership employees
Content: Slides with audio, still images, and interactive virtual reality renderings.
Tools Used: Adobe Captivate, Sketchup, SU Podium, Adobe Illustrator, Adobe Photoshop
*Please contact for access to full training.
Training Overview
Design Transformation Story
The training begins with a brief description of the layout, aesthetics, and pain points of the original space, and shows how it transformed into what it is today. This background information is intended to assist change management efforts by giving employees a frame of reference for their new space, while also providing salespeople with key improvement details to note during client tours.
Virtual Reality
The training includes 360 degree images that allow learners to take an immersive tour of the space in virtual reality. Each images focuses on a unique area of the floor plan, and learners can look around, zoom in, and click on hotspots to learn more about different design features and products.
Living Office Settings
Herman Miller’s Living Office design strategies were integral to the redesign of this showroom, and understanding that story is extremely important- both for everyday use and for client tours. The training goes into great detail describing each of the different Living Office Settings in the space, instructing learners how to use each one to the fullest.
Product Offering
As this space doubles as a working office and a client-facing showroom, each product has been carefully selected both to support the needs of the users, and to showcase the range of products offered by the dealer. In addition to telling the design story of the space as a whole, this training also focuses on the individual products on display in order to prepare salespeople to share that information with clients.